There are no dumb questions

Just people who don’t revel

Review the categories below for answers to common questions. If you can’t find what you need, don’t hesitate to contact us.

Getting on the Center Stand

 

Getting off the Center Stand

 

Securing the Helmet

 

Turning Off Blinker

 

Parking Rules

Revel 101

A quick-reference guide to using our app and mopeds

GETTING STARTED

  • Download the Revel app and complete the user registration
  • You’ll need to be 21 or older with a U.S. driver’s license, credit card and safe driving record
  • Registration can take anywhere from 12-24 hours for us to verify your safe driving history
  • A free in-person lesson is required if you are an inexperienced moped rider. We’ll email you a sign-up link after completing the registration process

BEFORE YOUR RIDE

  • Locate and reserve a nearby Revel through the app for up to 15 minutes
  • Check the Revel to make sure it’s not damaged before you ride
  • If you notice any issues, report it through the Help section of the app

START YOUR RIDE

  • Press “Start Ride” in the app when next to your Revel to unlock the helmet case
  • Select the helmet size that fits and wear it throughout your ride
  • Push forward firmly on the handlebars with both hands to rock your Revel moped forward and release it from the center stand
  • Slide the red ignition switch to the left
  • Squeeze the left brake lever once to activate the throttle

DURING YOUR RIDE

  • Follow all traffic rules and regulations. Your Revel is a registered motor vehicle, not a bike
  • Your Revel is throttled to 30 mph for safety, so you can’t take it on the highway or across bridges
  • Have an awesome time

AFTER YOUR RIDE

  • Park your Revel perpendicular to the street and back wheel to the curb
  • Rock your Revel onto its center stand. With your right hand on the steel frame above the rear wheel, lift up while using your right foot to push downward firmly on the center stand.
  • Return your helmet and close the case
  • Confirm that you are parked legally for the next 24 hours
  • Press “End Ride” or “Pause Ride”
  • If you are ending your ride, be sure to park legally for the next 24 hours within our home operating area
Expand

Parking

FOLLOW THESE RULES WHEN PARKING YOUR REVEL

  • When ending your ride, check all street signs to ensure that you are parked legally for the next 24 hours (watch out for street cleaning times—you may need to park on the opposite side)
  • Park perpendicular to the street with your back tire closest to the curb
  • Never park on the sidewalk or within 15 feet of a fire hydrant.
  • End your ride only in our home area—you’re free to park and pause your ride anywhere in Brooklyn and Queens
  • For a full list of parking rules, press the parking icon in the app
Expand

INCIDENTS & DAMAGE

WHAT TO DO IN THE EVENT OF AN ACCIDENT OR OTHER INCIDENT

IF YOU’VE BEEN IN AN ACCIDENT

  • Whether there is an injury or not, call 911 immediately for assistance
  • Follow the checklist below and send an email with relevant info to contact@reveltransit.com
    • I. Contact the police and fill out an official police report
    • II. Obtain identification and insurance information for any vehicles involved
    • III. Gather contact information for witnesses, third parties involved, and owners of involved vehicles
    • IV. If you have a motor vehicle policy, write down your insurance company’s information and circumstances surrounding the event

REPORTING PRE-RIDE DAMAGE

  • Inspect your Revel and report any body damage or issues through the Help section of the app
Expand

Safety

TIPS AND REMINDERS TO STAY SAFE DURING YOUR RIDE

PRE-RIDE CHECKLIST

  • If you’ve had any alcohol at all, don’t ride
  • Wear proper clothing in case you fall (long pants, closed-toed shoes, gloves, long sleeve shirt)
  • Wear an approved helmet (provided in the rear case)
  • Always check that the tires, brakes, lights, and mirrors are working properly. If you find an issue, don’t use the Revel and contact customer support

DURING YOUR RIDE

  • Follow all traffic rules and regulations. A Revel is a registered motor vehicle and not a bike
  • Ride only in Brooklyn or Queens
  • Do not ride in bike lanes, pedestrian pathways, or on highways/roads with speed limits above 35 mph
  • Do not ride with passengers—one rider only
  • Do not rent a Revel for another rider even if they are a registered user
  • Make sure to ride in the right hand lane unless making a left turn

POST-RIDE CHECKLIST

  • Report any damages through the Help section of the app
  • Tell your friends about us! You receive a $5 ride credit for every friend that you refer

INCLEMENT WEATHER RIDING

  • Ride slowly and with extreme caution
  • Do not ride if there is heavy rain, hail, sleet, or snow
  • Avoid slippery terrain while riding including manhole covers, roadway paint, railway tracks, sewer grates, etc.
Expand

Pricing

A SIMPLE BREAKDOWN OF REVEL PRICING

COST TO JOIN

  • $25 one-time fee at registration to verify your driver’s license and safe driving record
  • As a thank you for registering, your first two 20-minute rides are free

COST TO RIDE

  • $4 for the first 20 minutes of riding. If your ride is 8 minutes or 18 minutes, it is only $4
  • After the first 20 minutes, it’s $0.25 per minute to ride
  • After the first 20 minutes, it’s $0.05 per minute ($3/hr) to pause your ride and keep your reservation

ADDITIONAL FEES

  • None! No charging costs, no hidden fees and no surge pricing
Expand

FAQs

EVERYTHING ELSE YOU WANT TO KNOW

Registration

  • How do I register?
    It’s easy! Download the Revel app and complete the registration process—it only takes two minutes. You will need a valid U.S. driver’s license (no motorcycle license required), a credit/debit card, be 21+ years of age, and have a safe driving record.
  • Why does it take 12-24 hours to complete my registration?
    We run a motor vehicle record check on all new users, which typically requires 12-24 hours before confirming your eligibility.

Riding

  • I’m having trouble getting the Revel off of its center stand. What am I doing wrong?
    Try standing to the side of the Revel. Place your hands on both handle bars and push forward firmly.
  • The throttle isn’t active—what do I do?
    Slide the red ignition button to the left and squeeze the left brake lever once.
  • Is there a key?
    Nope—you reserve, start, and end your ride all through our app
  • How do I turn off the turn signal?
    Press the signal button inwards. Remember, the signal does not shut off automatically after you turn.

Service Rules

  • Do I need to wear a helmet?
    100% yes. It is required by law, and it could save your life. We offer two helmet sizes in the rear case that can be unlocked with the app.
  • Can I have a passenger on the moped with me?
    100% no. Passengers are not allowed on the moped with you. Nor should you allow someone else to drive a Revel using your account.
  • Can I ride in bike lanes or on highways?
    Our electric mopeds are registered motor vehicles for roads with speed limits up to 35 mph. They are not allowed in bike lanes or on the highway.
  • Can I ride to Manhattan or Staten Island?
    Revels are currently zoned for Brooklyn and Queens only. Do not ride into Manhattan or Staten Island.
  • Are there any fees or penalties associated with Revel’s service rules?
    For a full list of penalties, please refer to the Fines and Penalties section of our Membership Agreement.

Parking

  • What are the parking rules?
    Do not park in the following spaces: metered parking, temporary no parking zones, disabled spaces, taxi parking, within 15 feet of fire hydrants or 2 feet of the nearest vehicle, no standing zones, bus stops, privately owned parking lots/garages, private driveways. No parking within 24 hours of street cleaning.
  • Are there any docking stations?
    Nope. To end your ride, park legally for the next 24 hours anywhere within our home operating area (shown in the app).
  • Can I temporarily pause or park a Revel and keep my reservation?
    Yep, you can pause your ride anywhere in Brooklyn or Queens. The rate to park and pause your ride is $0.05 per minute (only $3/hr). This feature is great for meeting a friend for dinner, exploring new neighborhoods, making quick grocery runs, etc.
  • Do I park perpendicular or parallel to the curb?
    Park perpendicular to the curb with your back wheel nearest the curb.
  • Can I end my ride outside of the home operating area illustrated on the website and app?
    You must end your ride in our home operating area. Failure to end your ride in our home operating area will result in a fine and could potentially suspend you from using Revel. Pausing your ride temporarily outside of our home zone (within Brooklyn and Queens) is allowed and encouraged.
  • I’m having trouble getting the Revel on its center stand—what am I doing wrong?
    With your right hand on the steel frame above the rear wheel, lift up while pushing down firmly on the center stand with your right foot. Think of it as “rocking” the Revel onto its centerstand.
  • Do I have to pay for parking tickets or towing fees?
    You are responsible for any fines assessed during or after your trip if you improperly park the vehicle or leave it in an unauthorized area. In addition to the fines and/or tickets, you may also be responsible for Revel service charges. For a full list of penalties, please refer to the Fines and Penalties section of our Membership Agreement.

Pricing

  • How does Revel pricing work?
    We make pricing easy and transparent: Flat fee of $4.00 for the first 20 minutes. After the first 20 minutes, it’s $0.25 per minute to ride and $0.05 per minute (only $3/hr) to park and hold your reservation.

    Here are some examples:
    An 8-minute ride: $4.00
    An 18-minute ride: $4.00
    A 26-minute ride: $5.50
    A 15-minute ride plus an hour pause with another 5-minute ride: $8.00
  • What happens if I press “Pause Ride” before the first 20 minutes are up?
    The park and pause rate ($0.05 per minute - only $3/hr) will automatically begin after the first 20 minutes are up if you are in “Pause Ride” mode.
  • Are there any hidden fees of any kind?
    None as long as you abide by our parking rules and membership terms. There is sales tax on every trip, however, which we are required to collect on behalf of Uncle Sam.
  • Can I rent a Revel for an afternoon or full day?
    We do not currently offer day rates, but simply reserve a moped and do not end the rental. Total driving and parking time will be added up at the end of the ride and charged accordingly. Pause the ride as needed. Keep in mind that reservations can not be transferred to a new moped so please make sure you rent a moped with enough battery life for your intended trip.
  • If I make several stops but continue to keep the reservation, do I have to pay $4 for each segment of the trip?
    No. The first 20 minutes is $4 and after 20 minutes each riding minute is $0.25 and each parking minute is $0.05.

Legal

  • Do I have automobile liability insurance while using Revel mopeds?
    Third party liability insurance up to $50,000 is included in your rental. As part of the Membership Agreement, you agree to use your own motor vehicle insurance as the primary insurance if available. For more questions about insurance and liability while using the Revel’s service, please consult our Membership Agreement
  • Do I have to pay for damage to a Revel moped?
    If you comply with our Membership Agreement, you are responsible for up to $500 in damage.
  • Is health insurance included?
    As with any standard car rental, Revel does not provide health insurance.
  • Does Revel offer an optional collision damage waiver?
    You may receive an email to purchase a 12-month collision damage waiver after you have registered via the app. This will significantly lower your deductible in case of damage to the Revel.

Learning to Ride

  • How do I sign up for a free in-person lesson?
    If you are an inexperienced rider, a free in-person orientation is required. When your account is activated, you will receive an email with a link to sign up. The orientation is meant as an introduction to the use of a Revel, but does in no event replace a full training course with certified professionals. If you believe such a training course is necessary, it is your obligation to complete such a training before using the service.

Emergency

  • I was involved in an accident – what do I do?
    Call 911 immediately for assistance. Follow the checklist below and send an email with relevant info to contact@reveltransit.com
    1. Contact the police and fill out an official police report.
    2. Obtain identification and insurance information for any vehicles involved.
    3. Gather contact information for witnesses, third parties involved, and owners of involved vehicles.
    4. Write down your insurance company’s information if you have a motor vehicle policy and circumstances surrounding the event.

Miscellaneous

  • Do you clean the helmets?
    Yes, we inspect and clean all of our helmets on a regular basis. We also provide one-time use hygiene caps.
  • Do I need a motorcycle license?
    No, you only need a standard U.S. driver’s license.
  • Do you accept foreign driver’s licenses?
    Unfortunately, we aren’t able to accommodate foreign licenses but hope to change this in 2019.
  • How do you recharge the mopeds?
    We charge extra batteries in a central location and have an operations team that swaps batteries in the field.
  • How are you helping with the L-train shutdown?
    This is one of the main reasons we started Revel. We’re working every day to be a part of the solution and will release details as soon as we are able.
  • What are the hours of operation?
    Our service is currently available from 5 AM to 12 midnight.
  • What happens if my phone dies while I’m using the service?
    Use another phone to call our customer service team. We can end the ride for you remotely.
Expand
MENU